We try to make sure that our patients do not wait more than 15 minutes from the pre-arranged appointment time until the actual examination by a doctor. We are happy to report that, in most cases, we succeed. Sometimes, however, there may be a delay. In this case, the Centre's staff will notify you and tell you presumably at what time the doctor will be able to examine you.
Please be aware that at least one hour will pass between the pre-arranged time of the appointment and the time of your departure from the Centre.
Please, come on time to your examination, or rather 10 minutes before the scheduled time (for data entry). If you arrive well before the agreed time, this does not mean that we will be able to perform your examination sooner. The patients are scheduled at such intervals which allow the doctor to perform one certain examination. In the event, that you still arrive before the agreed time, you can wait for your exam into the reception hall.
Medical personnel will, at your request, further clarify the risks, benefits and possible alternatives to any proposed type of examination. The doctors at our Centre are highly qualified specialists, so there are relatively few cases when complications occur. However, every procedure carries a certain level of risk, and some of the expected types of complications may ensue.
In accordance with the established practice in all European medical centres, we will need you to sign a consent form prior to the examination. If you are unsure about any aspect of the proposed examination, please feel free to talk to our attending doctor who will be happy to explain any unclear notion.
Upon arrival to the Centre, you will be asked about certain information relating mainly to your medical condition and risk factors, which will enable a faster and more accurate diagnosis.
This information would enable us to find as accurate diagnosis as possible, as well as provide the necessary treatment. The information is kept on file, together with the details about performed exams and tests, in case you visit again.
By law, we are obliged to treat the information about you and your medical condition as confidential. The access to this information is granted to our doctors and other health professionals who are bound by the code to keep it confidential. You are also entitled to access your medical records, although this might not be possible on the very day when you request it.
By law, the patient is entitled to three free annual photocopies of the obtained medical records. If you encounter a situation when you will need a photocopy, we need your written request (sent by mail or fax). We can only send a photocopy to you personally (and to no one else), so you will receive it by registered mail. You can also collect the documentation in person, with a personal document.
In more difficult cases, the doctor who performed your examination consults with other doctors, who meet on a daily basis. These meetings are attended by all doctors who are specialized in one of our core activities. In this way, you will get comprehensive instructions about the further treatment procedure.
Smoking is prohibited in the Centre and at its entrance. If you wish to obtain information on how to quit smoking, please feel free to contact a member of our medical staff.
We are confident that you will be satisfied with the quality and expertise of the doctor who examines you. Our doctors are top experts, who attend training both at home and abroad.
However, in some circumstances you may wish to obtain an additional opinion by another doctor, either from our Centre or from elsewhere. If you have had your first examination at our Centre, we are able to provide a second opinion from the area of gastroenterology and urology, since these are our core activities in which several doctors are employed. However, if you first examination was conducted at another healthcare institution, we can provide additional opinion from all areas that are covered at our Centre (you can check the performed activities by clicking on Activities).
We suggest that, in the event that you would like to obtain a second opinion, you return to your general (personal) physician and discuss the process.