Compliments and complaints
Your opinion regarding our work is very welcome, since it enables us to offer to our patients the most comprehensive and high quality health care possible, and thus contribute to s greater satisfaction of both patients and employees.
We hope that your visit of our Centre will be pleasant, and we are confident that our staff will do everything in their power to ensure this. If any of the employees or any aspect of our work deserves special merit, please let us know by mail or through this web site.
Our Centre also offers the possibility of obtaining additional medical opinion, about which you can read more by clicking on Second opinion.
Sometimes, however, there a misunderstanding may occur, or maybe you are not satisfied with our work and would like to notify us about it. Each complaint will be treated seriously and in it will in no way affect your future medical treatment in the Centre.
In the event that you have a comment, suggestion or complaint about any aspect of our work during your stay with us, please feel free to contact us verbally or in writing (contact person: Marinka Krumpestar, head nurse). We will try to resolve your complaint as soon as possible.
It is important that you notify us about the unfortunate incident as soon as possible. If you are complaining on behalf of a third person, we will first have to obtain his or her written authorization allowing us to share with you any information about that patient’s treatment.
When investigating the events, it would be very helpful for us, if the complaint contained the patient’s name and year of birth, the doctor’s name and the description, date and time of the event.
Within eight days, your complaint will be examined and we will try to thoroughly investigate the matter. The Director of the Centre or our Head Nurse will respond within 14 days of the receipt of the complaint. As a last resort, we will propose that we meet in person, because usually this is the best way to explain the events and the background.